Terms of service

Welcome to Paradigm 99!

We are committed to providing you with a seamless and secure shopping experience. Please take a moment to review our Terms of Service, which outline the guidelines and policies for shopping with us. If you have any questions or concerns, feel free to contact us at any time.

On this page you can find the terms and conditions for online shopping with Paradigm 99.

By making a purchase on paradigm99.ae , you accept these terms, forming a binding agreement between you, the customer, and Paradigm 99.

These Terms of Service ("Terms") constitute a legally binding agreement between you and dba Paradigm 99 ("we", "us", or "our"), and govern your use of our website, paradigm99.ae (the "Website"), as well as any purchases of products ("Products") made through the Website.

By accessing and using our Website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. We encourage you to review them carefully before proceeding.

To shop at Paradigm 99, you must be at least 18 years old, not under legal guardianship, and have full legal capacity to enter into binding agreements. If you are under 18, orders must be placed with the consent of a parent or legal guardian.

PRODUCT INFORMATION AND PRESENTATION

We strive to ensure that all product information displayed on our Website — including descriptions, ingredients, pricing, and availability — is accurate and up to date. However, we reserve the right to correct any typographical errors, inaccuracies, or omissions at any time and without prior notice.

Please note that variations in screen settings and lighting conditions may cause differences between how colours, textures, or finishes appear on your device and how they appear in person. Paradigm 99 cannot be held responsible for such discrepancies.

We also reserve the right to update prices, introduce additional charges, or modify the product assortment and related information at our discretion. These updates will not affect any orders that have already been confirmed.

ORDERS AND PAYMENTS

Once your purchase is completed, it cannot be modified, as the order will have already entered our processing system for fulfillment and delivery. However, you are welcome to request an exchange, return, or cancellation in accordance with our policies, including the 14-day right of withdrawal.

This agreement shall not be considered binding in the event of typographical, clerical, or obvious errors appearing in the offer, the online ordering system, or the customer’s order, especially where it is or should reasonably be apparent that such errors exist—for example, if a product is listed without a price.

We accept payment for Products exclusively through the secure payment methods provided on our Website. We offer several convenient options, including Visa, Mastercard, Apple Pay, Google Pay and payments via Stripe. All transactions are processed with high-level encryption to ensure your security, and we do not store or have access to your payment information.

Card payments are securely transmitted directly to your bank through Stripe, which complies with strict banking security standards. Your card details cannot be accessed or viewed by anyone, including us.

We do not charge any additional fees for card payments; however, please be aware that your card issuer or bank may apply their own fees.

Please note that your order will only be processed once payment has been successfully authorized. If payment is not received for any reason, we reserve the right to cancel your order.

PRICES

We cover all duties and taxes for orders shipping to UAE, Saudi Arabia and Kuwait countries. 

For customers in Bahrain, Oman and Qatar please be aware that your order may be subject to import duties, VAT, customs fees, and local taxes upon arrival in your country. These charges are determined by your local customs authority and are beyond our control.

Responsibility:The recipient of the order is responsible for paying any applicable customs duties, taxes, or import fees. These charges vary by country and are not included in the purchase price or shipping costs displayed on our website.

Customs Clearance: Customs procedures may cause delays beyond our estimated delivery times. We are not responsible for any delays due to customs processing.

Refused Shipments: If you refuse to pay customs duties and the package is returned to us, we may refund the product price (excluding shipping costs), subject to any return fees incurred.

We recommend that you check with your local customs office for further information on potential charges before placing your order.

ORDERS AND DELIVERY

Upon placing an order, you will automatically receive an order confirmation. Please check your email's spam folder if you do not receive an email from us.

We strive to deliver as quickly as possible at all times. All orders are processed and sent from our warehouse within 1-2 business days (excluding Sunday and holidays) after you have received your order confirmation email.

You will receive an email notification with a tracking link and number once your order has been shipped.

If there are any delays in delivery, and we have not notified you of an extended delivery time, please contact info@paradigm99.ae

We do not take responsibility for delays caused by circumstances beyond the company’s control (force majeure). Such circumstances may include labor disputes, fire, war, government actions, or failure to deliver by suppliers.

DELIVERY AND SHIPPING

We currently ship across UAE, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.

See Shipping & Returns for more information about shipping rates.

RETURNS

You have the right to cancel your purchase within 14 days of receiving the item. If you decide to return the item, it must be sent back to us within 14 days from the date you notified us of your decision to return the product.

For hygiene and safety reasons, opened products are not eligible for return. The right to return the product is only valid if the item remains in its original, unused condition and is returned in the original, undamaged packaging.

If these conditions are met, please contact at info@paradigm99.ae before returning the item.

You will receive a receipt when you return the package. Please keep this receipt until you are notified that your return has been received and processed, as it serves to confirm the return.

You will receive your refund no later than 14 days after we were informed of your decision to return your item. You will then be refunded for the returned items. To receive a full refund for a return, the item must be sent back in the same condition as when you received it.

We have the right to withhold the refund until we have received the items or you have provided confirmation of the return, whichever occurs first.

Please note that refunds will always be made using the same payment method as the original purchase. If the original purchase was made with a debit card, refunds can only be made to the same debit card.

COMPLAINTS AND CLAIMS

A claim applies to defects in the product and does not cover normal wear and tear or aging of a product. A claim about a defective product must be made within a reasonable time after the defect is discovered, preferably within 21 days of the purchase date.

If you experience defects in the product, please contact at
info@paradigm99.ae .  To ensure the quickest possible handling, we ask that you provide clear photos/videos showing the issue you are experiencing, the order number (order ID), and the email address used for the purchase. In some cases, we may request that the item be returned to us.

We strive to process complaint cases within 14 business days. If the complaint is approved, Paradigm 99 reserves the right to first repair the defect, then replace the item, and as a last resort, offer a refund.

GOVERNING LAW AND DISPUTES

If any part of these Terms is held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms. Instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms. 

These Terms and any separate agreements whereby we provide you  shall be governed by and construed in accordance with the laws of UAE. This Website is operated by Botanical Beauty Fz-llc. 

We reserve the right to terminate your access to the Website at our sole discretion at any time without prior notice. Such termination could occur if we suspect that you have breached the terms of these Terms of Service.

CHANGES TO TERMS OF SERVICE 

You can review the most current version of the terms of service at any time on this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms of service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at info@paradigm99.ae.